Frequently asked questions

Why should a meeting attendee participate?

Many companies proclaim that they are all for constructive dialog with customers. Very few actually live up to their claim. customer meeting evaluation is a clear indication that the company truly wants to initiate a dialog. And, as your meeting attendees will also recognise, dialog is a premise for future cooperation.

The meeting evaluation is an honest and direct way to kick-start the dialog. It is comfortable and "safe" since it occurs outside of the meeting room, detached from the sales pitches and the tip-toeing initial negotiating. It bears very little risk for the meeting attendee to provide the evaluation feedback.

What is the "CMRI ID" all about?

The CMRI ID is used only when you integrate our solution with you CRM/ERP system. It is used to identify your meeting attendee data from everybody elses. Keep this ID private. Please read more about integration on the bottom half page of "How does it work".

What is "tasks@enalyzer.com" used for?

If you're using the "Send survey" page to send out your evaluation invitations, you don't need to worry about the "tasks@enalyzer.com" e-mail address. It is only used for integration purposes between the "Customer Meeting RI" application and a third party system (e.g. CRM or ERP). Please read more about integration on the bottom half page of "How does it work".

What is the superior email fields used for?

There are two superior email fields available, 1 and 2. Superior e-mail 1 allows to you to automatically carbon copy (cc) the evaluation reports you receive to a friend, colleague or manager. Please notice that only one e-mail address can be typed in this field. If you leave the superior e-mail 1 (and 2) field blank, you will be the only recipient of the meeting evaluation reports.

The superior e-mail 2 field is also used to send copies of your evaluation report to other individuals. However, a recipient in this field will only receive evaluation reports that are in the "red zone". "Red zone" reports are evaluations that contain negative answers (scale items 1-4) on at least one of the questions under the "Results" heading. An obvious use of this field is to let your superior receive those reports as well.

Why disable an account?

The "Disable account" feature is only relevant if you have set up an integration between the Customer Meeting RI application and a third party system. Disabling your account stops any automatic send-outs of survey invitations by the integration feature. This allows you to temporarily pause the automized send-outs directly within the Customer Meeting RI application, instead of pausing it from your third party system (which often is a complex task).